:root{--text:#6b6375;--text-h:#08060d;--bg:#fff;--border:#e5e4e7;--code-bg:#f4f3ec;--accent:#aa3bff;--accent-bg:#aa3bff1a;--accent-border:#aa3bff80;--success:#16a34a;--warning:#d97706;--danger:#dc2626;--shadow:#0000001a 0 10px 15px -3px, #0000000d 0 4px 6px -2px;--sans:system-ui, "Segoe UI", Roboto, sans-serif;--heading:system-ui, "Segoe UI", Roboto, sans-serif;--mono:ui-monospace, Consolas, monospace;font:16px/145% var(--sans);letter-spacing:.18px;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light dark;color:var(--text);background:var(--bg);font-synthesis:none;text-rendering:optimizelegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}@media (prefers-color-scheme:dark){:root{--lightningcss-light: ;--lightningcss-dark:initial;--text:#9ca3af;--text-h:#f3f4f6;--bg:#16171d;--border:#2e303a;--code-bg:#1f2028;--accent:#c084fc;--accent-bg:#c084fc26;--accent-border:#c084fc80;--shadow:#0006 0 10px 15px -3px, #00000040 0 4px 6px -2px}}*{box-sizing:border-box}body{margin:0}#root{min-height:100svh}h1,h2,h3{font-family:var(--heading);color:var(--text-h);margin:0;font-weight:500}a{color:inherit}.app{flex-direction:column;min-height:100svh;display:flex}.app-nav{border-bottom:1px solid var(--border);align-items:center;gap:1.5rem;padding:1rem 2rem;display:flex}.app-nav__brand{color:var(--text-h);margin-right:auto;font-size:1.25rem;font-weight:600;text-decoration:none}.app-nav__link{color:var(--text);border-radius:4px;padding:.25rem .5rem;text-decoration:none}.app-nav__link.active{color:var(--accent);background:var(--accent-bg)}.app-main{flex:1;width:100%;max-width:960px;margin:0 auto;padding:2rem}.page-header{justify-content:space-between;align-items:center;gap:1rem;margin-bottom:2rem;display:flex}.page-message{text-align:center;padding:2rem}.page-message--error{color:var(--danger)}.back-link{color:var(--accent);margin-bottom:1rem;text-decoration:none;display:inline-block}.btn{font:inherit;cursor:pointer;border:none;border-radius:6px;align-items:center;padding:.5rem 1rem;text-decoration:none;display:inline-flex}.btn--primary{background:var(--accent);color:#fff}.btn--primary:disabled{opacity:.6;cursor:not-allowed}.btn--secondary{border:1px solid var(--border);color:var(--text-h);background:0 0}.btn--danger{color:#fff;background:red}.dashboard-grid{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1rem;display:grid}.dashboard-card{border:1px solid var(--border);background:var(--bg);box-shadow:var(--shadow);border-radius:8px;padding:1.25rem}.dashboard-card__title{margin:0 0 .5rem;font-size:.875rem}.dashboard-card__value{color:var(--text-h);margin:0;font-size:2rem;font-weight:600}.dashboard-card__subtitle{opacity:.8;margin:.5rem 0 0;font-size:.75rem}.dashboard-card--warning .dashboard-card__value{color:var(--warning)}.dashboard-card--danger .dashboard-card__value{color:var(--danger)}.dashboard-card--success .dashboard-card__value{color:var(--success)}.ticket-list{flex-direction:column;gap:1rem;display:flex}.ticket-card{border:1px solid var(--border);border-radius:8px;padding:1.25rem;text-decoration:none;transition:border-color .15s;display:block}.ticket-card:hover{border-color:var(--accent-border)}.ticket-card__header{justify-content:space-between;align-items:center;gap:1rem;margin-bottom:.5rem;display:flex}.ticket-card__header h3{font-size:1.1rem}.ticket-card__description{-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:0 0 1rem;display:-webkit-box;overflow:hidden}.ticket-card__footer{justify-content:space-between;align-items:center;gap:1rem;font-size:.875rem;display:flex}.status-badge{white-space:nowrap;border-radius:999px;padding:.2rem .6rem;font-size:.75rem;font-weight:500;display:inline-block}.status-badge--open{color:#3b82f6;background:#3b82f626}.status-badge--in-progress{color:var(--warning);background:#d9770626}.status-badge--resolved{color:var(--success);background:#16a34a26}.status-badge--closed{color:var(--text);background:#6b637526}.priority{text-transform:capitalize;font-weight:500}.priority--Alta{color:#ea580c}.priority--critica{color:var(--danger)}.sla--breached{color:var(--danger);font-weight:500}.ticket-form{border:1px solid var(--border);border-radius:8px;flex-direction:column;gap:1rem;margin-bottom:2rem;padding:1.5rem;display:flex}.ticket-form label{text-align:left;color:var(--text-h);flex-direction:column;gap:.35rem;display:flex}.ticket-form input,.ticket-form textarea,.ticket-form select,.ticket-details select{font:inherit;border:1px solid var(--border);background:var(--bg);color:var(--text-h);border-radius:6px;padding:.5rem .75rem}.ticket-form__actions{justify-content:flex-end;gap:.75rem;display:flex}.form-error{color:var(--danger);margin:0}.ticket-details p{margin:0 0 1.5rem;line-height:1.6}.ticket-details__meta{grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:1rem;margin:0 0 1.5rem;display:grid}.ticket-details__meta dt{text-transform:uppercase;letter-spacing:.05em;margin-bottom:.25rem;font-size:.75rem}.ticket-details__meta dd{color:var(--text-h);margin:0}.ticket-details label{max-width:240px;color:var(--text-h);flex-direction:column;gap:.35rem;display:flex}